We are committed to ensuring that all visitors, regardless of ability, can enjoy their experience here.  We aim to create an inclusive environment where everyone feels welcome and accommodated.  

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Below are the measures we have implemented to enhance accessibility

 

Physical Accessibility:

• All the facilities onsite are fully accessible to wheelchair users, small mobility scooters and pushchairs, with ramps available where necessary. 

• There is a marked accessible parking area opposite the Village Shop. This is on the same side of the road as the Model Village and offers a flat surface into our entrance.

• Free parking is located in the council car park (entrance opposite the Griffin Pub). There are identified disabled parking spaces available.

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Identifying and finding us

• Our retail shop front is painted white with the access door and frame painted in dark blue to form a sharp contrast. The entrance is framed in summer by large hanging baskets, providing further colour contrasts for those with partial sight.

• The garden entrance is a large archway framed with Model Village in ironwork over the top.

Getting off the premises

• The exit route from the shop is the reverse of the way in.

• Leaving the Model Village customers with accessibility challenges can either go via the shop door that has a ramp or via the Wheelchair/Pushchair gate that leads to the front of the premises. The shop can then be accessed via the wide front door from the forecourt (as detailed earlier).

Customer Toilets

• The Model Village Garden contains toilets for visitors to use. These include a toilet with low level WC with grab rails; low level basin with easy-to-use lever taps and hand towel dispenser.  A full-length mirror is provided.  This toilet has a sky light for additional natural light and low level safety light switch.​

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​​Communication and Information:​

• Our team members are on hand to assist visitors with disabilities and are readily available to provide information and support.

 

S​​​​​ervice animals are welcome throughout our premises.

​​Essential Companion

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We understand that some guests will not be able to access Model Village Godshill without assistance so are pleased to be able to offer an Essential Companion ticket.

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We partner with Nimbus Disability, operators of the Access Card scheme, to assess and manage applications for our Essential Companion tickets. Nimbus Disability is one of the country’s leading providers of disability-related advice and support to professional organisations and is recognised as a lead authority on accessible ticketing in the UK. They are an award-winning organisation, run by disabled people who specialise in the legislation behind The Equality Act.

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What is an Essential Companion Ticket?

An Essential Companion ticket allows an additional person to enter, with a paying guest, to assist with their visit free of charge.

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Who is eligible for an Essential Companion Ticket?

• An Essential Companion ticket is available for people where support is needed that is significant and substantial and in excess of what could be reasonably expected of family/friends already accompanying the guest. The support must be due to disability-related needs.

• In order to obtain an essential companion ticket you must apply through our partners at Nimbus, who complete all assessments. Each individual application is reviewed privately and independently.

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Apply for Free

• You can submit an application for a Free Model Village Godshill Digital Access Pass (DAP). This is free of charge and once completed, you will have an ID number for use here.

• Please click here to apply for the access registration and submit your access requirements. 

• The application form allows you to communicate a variety of access requirements, one of which is needing an Essential Companion. Our partners at Nimbus Disability review your application and once completed, if the +1 or +2 symbol is assigned, you can use your ID number on the day of your visit here, to obtain a complimentary Essential Companion ticket.

• Please be aware that applications can take 4-5 days to be processed.

• The Model Village Godshill DAP can only be used with us, however, you can also opt to upgrade to an Access Card for £15 for 3 years and have your card recognised at our venue as well as over 2,000 venues throughout the UK and beyond.

• If you already have an Access Card, you do not need to apply again. Just bring the card along on the day of your visit to obtain your complimentary Essential Companion ticket.

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Quiet Hour

Neurodiversity-Friendly Early Opening

We are delighted to offer a special quiet hour for our neurodiverse visitors to enjoy the Model Village in a calm and relaxed environment before general admission begins.

📅 When? Every Wednesday during the summer holidays
⏰ Time? 9am (1 hour early opening before standard entry)
💻 Booking? Available online only – pre-booking required

During this time, we aim to create a more comfortable experience by:
✔️ Reduced noise and crowds
✔️ Providing a relaxed and welcoming atmosphere

We look forward to welcoming you! Book online now to secure your spot.

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Thank you for choosing Model Village Godshill as your destination.

We look forward to welcoming you!

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